Tools on the account
The tools below are provided by the casino, and they are activated by contacting support through the live chat or by e-mail.
| Tool | What it does | How it is set |
|---|---|---|
| Cooling-off | blocks access to the account for 7 days | request to support |
| Self-exclusion | closes access to the account for 6 months | request to support |
Scroll horizontally to see the full table
A written confirmation of the request is worth keeping, because it shows the date from which the block applies.
Warning signs
- More money is deposited in order to win back a loss.
- Sessions last longer than was planned at the start.
- Money intended for bills or savings is used for play.
- Gambling is hidden from family or friends.
- Irritation is felt when a session has to be stopped.
- Other interests are pushed aside in favour of play.
Practical habits
- A fixed budget for the week is set before the first deposit, so that the decision is not taken in the middle of a session.
- A time limit is kept with a phone alarm, because a long session makes losses harder to judge.
- Winnings are withdrawn regularly, which separates them from the money that is still being played.
- Bonuses are only activated when the wagering fits the budget, since a ×40 requirement increases the total amount staked.
- Play is avoided when tired or upset, because decisions in that state tend to be riskier.
Getting help
Support can be asked to activate a cooling-off period or a self-exclusion at any time. Independent organisations such as Gamblers Anonymous, Gambling Therapy and the National Council on Problem Gambling offer confidential advice to players and their families.