Contact channels
| Channel | Hours | Best used for |
|---|---|---|
| Live chat | 24/7 | payments, bonuses, account access |
| E-mail: support@fortunica.casino | answers in writing | documents, complaints, self-exclusion requests |
Scroll horizontally to see the full table
Getting a fast answer
- The account e-mail is given in the first message, so that the profile can be found straight away.
- The transaction reference and the date are included whenever a deposit or a withdrawal is concerned.
- A screenshot of the error message is attached when a game or a payment page fails.
- One question is raised per conversation, which keeps the case with a single agent.
- A written confirmation by e-mail is requested when an agent promises a change to the account.
When e-mail is the better channel
E-mail is better suited to disputes, verification documents and requests that need a written trace. A short message with the account e-mail, the transaction reference and a description of the issue is usually enough for the case to be opened.
Guides on the site
Instructions for registration, deposits, withdrawals, the VIP points and the cashback are spread across the relevant pages of the site rather than gathered in a single help centre. As a result, the live chat is often the quickest way to find the right rule.